User Support Technician

Job Requirements

• Education: Completion of 2-year college diploma or university education in computer science, computer programming, computer information system administration, network administration, or a related field
• Language: English
• Years of Experience: 2 years
• Vacancy: 1
• Job Type: Full Time
• Job id: ABOJ3598482

Job Description:

Jetview Electronics Ltd.

User Support Technician (NOC: 22221)

Number of Positions Available: 1

Term of Employment: Permanent Position, 40 hours per week – Overtime Available

Business Address: 388-13988 Cambie Rd., Richmond, BC, V6V 2K4

Location of Work:  388-13988 Cambie Rd., Richmond, BC, V6V 2K4

Wage: $34.65 per Hour

Language Requirement: English

Benefits

• 4% vacation paid
• 5 days of sick leave 

Responsibilities

• Interact with clients to identify and document technical issues related to security surveillance systems and cameras.
• Refer to product manuals, user documentation, and technical resources to investigate and apply solutions to reported issues.
• Simulate and troubleshoot technical issues experienced by users to diagnose root causes and implement effective resolutions.
• Deliver guidance and training to clients on using surveillance systems and software to address technical challenges.
• Assist users with business system integration, network connectivity, and internet-related issues to ensure uninterrupted functionality of security equipment.
• Maintain a comprehensive log of technical issues and resolutions, enabling reference and support for team members.
• Contribute to the enhancement and optimization of applications or  HikCentral software used in conjunction with surveillance systems.
• Oversee and mentor junior technical support staff within the department.
• Perform other duties as assigned.

Qualifications

• Applicants must be fluent in English. Proficiency in French is a strong asset.
• Completion of 2-year college diploma or university education in computer science, computer programming, computer information system administration, network administration, or a related field
• Strong troubleshooting and problem-solving skills
• At least 2 years of related experience in computer information system and network management 
• Experience with LAN/WAN systems, and CCTV software is considered an asset 

Email Resume and Cover Letter to Jetview.jobs@gmail.com