technical support analyst

Hiring Employer: The Green Top Technology Inc.Work Location: Unit 16A, 51 Caldari Road, Concord, Ontario, L4K 4G3 Position Title: Computer Technician (NOC 22221)Number of Job Vacancies: 1 Terms of Employment: Permanent, Full-timeLanguage of Work: EnglishStart Date: As soon as possibleWage Range: $31.00 to $38.00 per hour, depending on experienceHours of Work: 30 to 37.5 hours per week Primary Duties and Responsibilities:•        Installation and Configuration: Responsible for installing, configuring, and updating hardware and software systems.•        Troubleshooting: Identify and resolve issues related to computers and network systems to ensure smooth operation.•        Technical Support: Provide ongoing support to users, ensuring efficient system functionality and addressing user concerns.•        Maintenance: Perform routine maintenance of computer systems to ensure longevity and prevent breakdowns.•        System Security: Implement and manage security solutions to protect data and network access, ensuring system integrity.•        Hardware Repair: Repair and replace damaged or malfunctioning computer hardware to maintain system reliability.•        Documentation: Maintain detailed logs of computer system operations and resolved issues for reference and analysis.•        Network Management: Assist in managing network infrastructure, including routers, switches, and wireless network devices, to optimize network performance.•        User Training: Conduct training sessions for users on new systems, software, and IT best practices to enhance user proficiency.•        Project Assistance: Participate in IT projects aimed at enhancing the company’s technological infrastructure and improving operational efficiency.Job Requirements: Education: Completion of a college diploma, preferably with a major in computer science, information technology, or a related field. Experience: Minimum of two (2) years of related work experience in a computer technician or IT support role. ·        Computer and technology knowledge: Information Technology Infrastructure Library (ITIL)Device driversNetworking softwareNetworking hardwareNetworking securityIntranetInternetServersDesktop applicationsFile management softwareSecurity softwareMultimedia softwareMail server softwareCommunication software3D graphic softwareSoftware developmentMS OfficeOracleSQLTCP/IPVisual Basic Benefits: Ten (10) paid vacation days per year. Free parking available.   To apply, please send your resume and cover letter to: Email: hr@grntop.com

Communicate electronically and in person with computer users experiencing difficultiesto determine and document problems experienced. Consult user guides, technical manuals and other documents to research and implementsolutions. Provide business systems, network and Internet support to users in response toidentified difficulties. Identifying needs, recording them, and evaluating technical and physical security threatsto hardware, software, and data. Applying encryption techniques and keep track of keys to guarantee data security bothin transit and at rest. Applying and managing encryption techniques of keys to guarantee data security both intransit and at rest. Monitoring credentials and access rights to data and systems. Installing and testing security software/applications. Similar to an anti-virus, automatedthreat detection, prevent systems. Monitoring for intrusions, cyberattacks, or unauthorized activity. Protecting information, data, and systems, develop and implement security measures inresponse to cybersecurity events and incidents in line with an organization's incidentmanagement. Creating and executing models, standards, and policies for IT Operations, data, andsystems administration. Investigating and recording data needs, data administration and collecting guidelines,data access guidelines, and data security. Establishing guidelines and protocols for data backup and recovery, as well as fornetwork and Internet database access. Examining and advising other information technology systems professionals on datacollection, availability, security, and suitability. Creating scripts related to triggers and stored procedures. Communicating remotely and in person with computer users. Consulting user guides, technical manuals and other documents to research andimplement solutions. Reproducing, diagnosing and resolving technical problems encountered by users. Providing advice and training to users in response to identified difficulties. Collecting, organizing and maintaining a problems and solutions log for use by othertechnical support analysts. Participating in the redesign of applications and other software. Supervising other technical support workers in this group.

Title: Technical Support Supervisor Employer: One Solution Consultancy ServicesAddress:  10180 101 STREET NW suite 3400, Edmonton, AB T5J 3S4Wages: $36.00/hour Vacancies: 2 vacancies Joining: As soon as possible Employment type: Permanent employment, Full time35 to 40 hours /week Employment conditions: Morning, Day  OverviewLanguagesEnglishEducation·       College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years·       or equivalent experienceExperience2 years to less than 3 yearsOn site Work must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasks·       Give access to computer networks·       Report on the performance of computer systems and networks·       Respond to users experiencing difficulties with computer·       Consult user guides, technical manuals and other documents to research and implement solutions·       Provide advice and training to users in response to identified difficulties·       Collect, organize and maintain a problems and solutions log for use by other technical support analysts·       Participate in the redesign of applications and other software·       Supervise other technical support workers in this group·       Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software·       Perform Web-server backup and recovery operations·       Provide customer service·       Manage incidentsBenefitsHealth benefits·       Health care plan Work SettingConsulting firmHow to applyBy emailonesolutionjobscanada@gmail.comWho can apply to this job?The employer accepts applications from:·       Canadian citizens and permanent residents of Canada.·       Other candidates with or without a valid Canadian work permit.